Towing Service in Arlington, TX

When you call, a dispatcher asks four things: where you are, what you drive, what happened, and where the car needs to go. Those answers decide which truck we send and what the tow will cost, so we quote the price before anyone drives out.

Most of our Arlington calls come from I-30, I-20, SH-360 and Cooper Street, from apartment and office lots, and from driveways where a car simply would not start in the morning. We also move cars that run fine but can't be driven legally, like a car bought from a private seller with no plates yet.

Before loading, the driver walks around the car with you and points out any damage that is already there. Then the car goes up the bed slowly on the winch line. On low cars the driver uses the shallow angle of the bed and, when needed, boards under the tires so the front lip clears.

Once the car is on the bed it is tied down at the wheels, not the suspension. That matters on newer cars because straps around a control arm can bend parts. You can ride along in the truck to the drop-off when there is room and it is safe.

The things that change the price are simple. A longer drive costs more than a short one. A car that is in a ditch, stuck in mud or missing a wheel needs extra work before it can be loaded. A car stuck in a low parking garage may need a different truck.

Tell the dispatcher everything you know about the car's condition. If something turns out different when the driver gets there, the driver tells you before doing any extra work. Once a truck is on the way, our cancellation policy applies, because fuel and the driver's time are already spent.

If the repair shop is closed when we arrive, we follow the shop's after-hours rules. Some shops have a key drop box and a spot we can leave the car in, others want it held until morning. Call the shop first if you can, or ask us and we will tell you what we know about that shop.

For dealer service, bring your key and any paperwork. For an insurance claim, tell us the claim number if you have one, and we will note it on the receipt.

Take your valuables, registration and insurance card out of the car before it is loaded. If someone else has the key, sort that out before the truck arrives, because the car can't be steered onto the bed with the steering wheel locked.

If you are on a highway and the car is in a travel lane, call 911 first. Police can protect the lane until the tow truck arrives.

Electric cars and some newer cars won't roll unless they are put into a special tow or transport mode from the screen. If the battery is completely dead, the driver may need to use wheel dollies or skates to get it onto the bed. Mention it on the call so the right gear is on the truck.

Crash tows take more care than breakdowns. A bent wheel or a pushed-back suspension means the car may not roll straight, so the driver may use skates under the damaged corner. Loose parts and glass are cleaned up from the road where it is safe to do so.

Take photos of the car and the scene before it is loaded, for your insurance company. Tell us where the car should go: a body shop, your home, or a storage lot your insurer names. We write the drop-off address and time on your receipt.

For location, a cross street, exit number or mile marker works best. On a highway, say which direction you were driving. In a big lot, name the store or the building and the row. You can also share your location from your phone's map app by text if the dispatcher asks for it.

Keep your phone charged and the ringer on after you hang up. The driver may call when close to confirm the spot, especially at night.